Shipping costs depend on the total size of your order and your location.Shipping is calculated at checkout and is handled by Canada Post.
All items (excluding pre-orders) will be dispatched within 24-48 hours following receipt of your order.
Urban Western Canada – Delivery normally takes 3-5 business days after dispatch.
Urban Eastern Canada – Delivery normally takes between 7-10 business days after dispatch.
DAMAGED OR FAULTY GOODS
We ensure our goods are of the highest quality and we are confident that all items purchased from us are in perfect order, however in the rare occurrence that you receive a damaged or faulty item please contact us immediately via email email@example.com. We will provide a full refund, store credit or exchange (if we have a replacement in stock) once we have received the returned item. Please note products must be postmarked within 7 days of the purchase and must be returned in the same condition as received with all labels etc returned with the item.
We make every effort to make sure our product descriptions are as detailed as possible. If you have a question about our products or are unsure about the item you wish to purchase then please feel free to contact us at firstname.lastname@example.org prior to making your purchase – we are happy to help.
If you do need to exchange or return an item, the item must be post marked within 7 days of receipt to Kase Filters Canada. It must be in original condition (this includes all original packaging ). Upon inspecting the returned item, we will then gladly credit your payment, or provide you with a credit. If the returned item was on sale, a refund is provided in the form of a credit.
Return items that have been damaged or altered from their original state will not be exchanged or refunded and will be returned to the customer. We regret that we are unable to refund shipping and handling costs unless the item was faulty or not as ordered
We offer a store credit on sale items unless the item is deemed faulty. Credits are issued in the form of online gift certificates that can be used toward future purchases.
When exchanging for a "change of mind", a restocking fee will be applied. If you have indicated to exchange for an item that is sold out or that is delayed, we will notify you of the situation via email.
Refunds and exchanges are processed within 1-3 days of receiving the goods at our warehouse.
HOW TO RETURN AN ITEM
If your item needs to be returned of any of the reasons above, please contact email@example.com and inform us that you wish to return an item. Please provide the original order number, your name, address and postal code and phone number. We will acknowledge your return within 1-3 business days and provide you with shipping instructions and a Returned Merchandise Authorization Number. Please include this number on a packing slip when you ship your item back.